Move-in / Out
Exceptional property management and move-in move-out procedures.
Move-in / Move-out Procedures
Let's run through the basics of our move-in and out procedures; please call 702-376-7379 with any questions.
It is vital to have a set inspection routine in-place for when a new tenant movies into a rental unit, as well as when he or she moves out. This process ensures that the home's condition is thoroughly documented prior to occupancy, during occupancy, and after the tenant vacates. The detailed reports with photos allow us to hold tenants responsible for any damage they may cause during occupancy. It also ensures we are not erroneously charging tenants for items that were an existing issue upon move-in.
All renters are informed that their required, up-front security deposit is used for any potential repairs upon their vacating the property via damage or neglect; if, once the move out inspection is complete and no discernible issues are uncovered, the security deposit is refunded in full. Normal wear and tear should be accounted for during any inspection, and tenants are given some degree of leeway in that regard with a base guideline established to maintain exactly what constitutes “normal wear and tear” and what constitutes tenant neglect to avoid conflicts down the road.
Whether a tenant is moving in or moving out, we perform a thorough inspection of the property. The Shelter Realty staff member is on the look-out for general wear-and-tear, defects, damages – either via tenant neglect or natural occurrences – or malfunctioning utilities, plumbing or electrical problems, etc. All items and areas in the rental property that have been inspected are carefully documented with a checklist, detailed notes, and even pictures and/or video if available.
At the end of any inspection process, the documentation is signed off on by any present parties – the Property Manager and the tenant – to ensure that both are on the same page as it pertains to the overall condition of the rental property. Copies of this final inspection report are available to both the tenant and the landlord for records in case there are any disputes in the future.
Any damage or malfunctioning equipment or appliances in the rental property will need to be addressed and fixed or repaired immediately before a new tenant moves in and immediately after they move out to ensure the unit is in the best possible condition for future rental purposes. After all, a new renter, upon settling into their new home, would not wish to have to deal with damage or other issues as a result of the actions of a previous tenant, so our team will make every effort to ensure the property is free of defects or damage.
Shelter Realty, acting as the landlord’s designated representative as Property Manager, is dedicated to performing a comprehensive inspection of each and every property under their care in an effort to ensure that their client’s investment is safeguarded at all times. It is also Shelter Realty's steadfast duty to protect the best interests and the property of our client.
Tried selling my home by myself without using a realtor. I was even willing to pay buyers realtor at 3%. Still no real takers. I feel alot of realtors refuse to show FSBO. I was connected with Tony and Brittney through a friend and sold the house on the first day of them listing it. They were there the whole way and even when I had issues with my property managers resolving the issues with my house from past renters, Tony sent out his guy to help. All and all he helped make selling the house one less stress in this process.
I do not give five stars lightly but I never lost sleep over how my house was being managed. They kept in contact with me regarding lease renewals and issues with the house. The best thing was when I took the house back, my property manager Cathy, helped me get the house situated and has a valuable Rolodex on businesses I can contact. Even after I stopped renting, Cathy was there every step of the way helping me get the house in order. That is what I call Customer Service!
This is my third property management company in 4 years, and I so wish that I had found them first. The last company nickel and dimed me to death with repairs. Since I am an out of town owner, I couldn't be sure if the tenant had a real problem, or the management company was making work for their bottom line. I did not get a full check in the year that I was with them. They also were very unresponsive and didn't understand the concept of a two year lease.